Delivery

7 – Delivery

After the reception of your payment your order will be treated as quickly as possible. The order will be delivered to the address indicated by the customer while placing the order. Within Switzerland our articles are delivered by the Swiss Post. For delivery to Europe the sending is insured by the Swiss Post or DPD. The delivery period can vary between 2 and 10 working days. Dilookids cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications). Eventual additional costs (taxes, customs duty, etc) demanded by the local post office to obtain the goods will be entirely the responsibility of the customer. Reclamations related to the delivered product have to be expressed within 24 hours following the reception by e-mail under the category “contact us”. Damaged mailings have not to be opened. If you receive a parcel with damaged wrapping refer yourself to our paragraph 11 – “Damaged parcels or products on arrival”.

8 - P & P

The postage depends on the weight and volume of the order, the delivery address and the transporters and rest with the customer.
For Switzerland : The transport is done by the Swiss Post by B courier. Costs for transport and wrapping start at CHF 7.00 to reach CHF 26.00 in the case of a cumbrous parcel.
For Europe: The transport costs with the Swiss Post start at CHF 36.00 and increase gradually according to total weight of the ordered articles. It may be that the customs ask for fees and VAT which rest to the costs of the customer.

9 . – Exchange and reimbursement

All articles can be exchanged. This doesn’t apply for articles which are object of a promotional offer. As dilookids cannot guarantee the availability within the limits of the available stock at the moment of exchange, the exchange will be done in form of a credit with the exception of those articles which are marked with different information. The customer can return the ordered goods within a period of 7 working days. The transportation fees stay on the customer’s side. The customer has to contact and inform us beforehand about the return reasons (size problem…) by e-mail to the following address : contact@dilookids.ch. Dilookids reserve its right to refuse a return if the customer didn’t comply with the last mentioned condition.
To validate a return :
The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.
Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
The period of 7 working days starts from the date of delivery of the ordered articles. If this period expires on a bank holiday it will be extended to the first following working day. The amount will be refunded in the 7 days following the reception of the controlled goods in form of a credit (no payment in cash). When returning a product the post office will supply you with a free justification. Please keep this one carefully as in case of loss of the parcel the articles cannot be refunded without its presentation.
There is no right of compensation for mistakes in pictures, prices or texts.

10 – Conditions to obtain the right of return

The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.
Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
We commit ourselves to replace you the product in a period of 15 days or less (depending on the limits of the available stock) after the reception of the returned goods in our shop, if these comply with the above mentioned conditions. If the article is out of stock in the moment of the return we will credit you the amount of the article on your account (without delivery charges).

11 – Damaged parcels or products on arrival

- Missing product in parcel at reception
Despite all the care taken by dilookids while preparing the parcels it may be happen that one article can be missing. Please inform our customer service on the same day of reception – or latest the next working day following the reception – by e-mail to contact@dilookids.ch that one product is missing or about an eventual attribution mistake. After verification dilookids will resend or reimburse the product – under the reserve of the vindicability of the demand of the customer.
Because of this the customer has to verify the conformity of the delivered products on the reception. All reclamation expressed after this period will be rejected and dilookids will be released from any responsibility. If the above mentioned conditions apply, dilookids will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer.
In the case of a re-expedition dilookids will cover the postage costs.
- Damaged product at reception
The goods always travel under the risk of the recipient. After the transport, the parcel or a product may be damaged.
All anomalies concerning the delivery (broken product, damaged parcel) imperatively have to be addressed to our client service under conact@dilookids.ch the day of reception or latest the first working day following the reception. All reclamation expressed after this period will be rejected and dilookids will be released from any responsibility. If the above mentioned conditions apply, dilookids will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer.
In the case of a re-expedition dilookids will cover the postage costs.
- Damaged parcel at reception
Do not open any damaged wrappings. If you receive a parcel with damaged wrapping please inform our client service under contact@dilookids.ch the day of reception or latest the first working day following reception and contact immediately your post office to inform them and to receive a attestation of the damage. Then send us this document as soon as possible to our client services so that we can initiate the usual procedures.
Generally it is not possible to exchange or to refund reduced articles if they don’t present a manufacturing defect.
Adress for returns: diloo Sàrl – Client Service  - Route de Divonne, 48 - 1260 Nyon – Switzerland.