Legal mentions

This site is edited and diffused by diloo Sàrl with the authorized capital of CHF 100 000. 
Registered at: Route de Divonne, 48 - 1260 Nyon - Switzerland
N° VAT CH-550.1.065.454-9
Director of  publication: Géraldine Sabran


The entirety of the site is the exclusive property of the diloo company. No reproduction or representation can take place without the written and preliminary assent of diloo. Despite all care taken with the realization of this site and its regular updating, errors may still have slipped into information and/or documents presented. Diloo cannot nevertheless guarantee the exactitude, the precision or the exhaustiveness of the information made available on this site and the editor cannot be held responsible in any circumstances in the event of possible errors. If you note any, please communicate it by email to: contact@dilookids,ch so we can carry out the corresponding corrections. Diloo company reserves the right to revise the contents at any moment and without notice.


The users of this site have a right of access, correction and suppression of the data with regard to them, which they can exert at :
diloo Sàrl
Customer Service
Route de Divonne, 48
1260 Nyon
Switzerland

 

Concept and production

This site has been realized by using the pen-source solution PrestaShop™
Artistic Direction : Géraldine Sabran

Realisation: Vitamine3w

 

Terms

General conditions of sale

The present general conditions of sale apply to all the orders placed with the diloo company for the whole of the articles and services proposed by the www.dilookids.ch site. Consequently, the fact for any person ordering a product offered on sale on the Internet site of dilookids implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.
Dilookids reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of dilookids are those accepted by the Customer at the time of placing the order.

 

1 - Availability of the products

All products presented on www.dilookids.ch are subject of the limit of the stocks available at the moment of the order. Dilookids reserves the right to modify the selection of products available via their website at any time. In the absence of availability of a product dilookids is committed to informing the customer as quickly as possible

2 – Prices

Prices are indicated in Swiss Francs including tax. On an indicative basis, the prices on the site also appear in other currencies. The final amount is object of the concerned exchange rate at the moment of payment. The guaranteed price will be displayed on the website when placing the order.
The prices posted on the site are also likely to be modified without any notice. This is the case with special offers, promotions or other marketing activities. The displayed price doesn’t include the costs of delivery. These are displayed and additionally billed in the moment of order confirmation.
Dilookids is committed to the correctness of the prices displayed on their website without being able to guarantee the absence of mistakes. If a wrong price should be displayed dilookids will give the customer the possibility to confirm the purchase of the product at its correct price or to cancel the order. If dilookids is not able to contact the customer, the order will be considered as cancelled.
The payment of the price is effected by advance payment. Dilookids will only validate orders after having received the confirmation of the successful transfer of the totality of the order amount.

3 - Order process


The information given by the customer when placing an order is subject of the following obligations:
In the case of given incorrect recipient address details, the seller is not responsible for the impossibility of the product’s delivery and the costs related to a forwarding are at the customer’s cost. The customer has to be of age (+18 years). For minors the agreement of the legal representative is needed. People under guardianship need the agreement of their legal guardian. The orders will be validated as definitive after the payment settlement. From this point on no more modification or cancellation of the order by the customer can be considered and the transferred price cannot be refunded. The product offers are effective in the limits of the available stock.

4 – Guaranty of quality

Despite the care dilookids has taken during the shootings of products, differences in the perception of the forms and the colours between the photographs or graphics presented on the website and the delivered products may occur, which cannot engage the responsibility of dilookids for reclamations.

5 – Payment

We propose the following payment modes :
Online bank transfer or at the counter on the following account :

• Bank : Banque Cantonale Vaudoise – Case Postale 1048 – 1260 Nyon 1


Beneficiary : diloo sàrl


IBAN : CH08 0076 7000 U524 3388 7


Clearing : 767


Swift : BCVLCH2LXXX


• By Paypal (paragraph 6)


In the case of a bank transfer you have to effect your payment within the 3 working days following the order confirmation. By clicking on the “I confirm my order” button the customer irrevocably accepts and confirms the payment of the totality of the sum. If the period of 3 working days is exceeded, we cannot guarantee the disposability of the ordered articles.
We don’t deliver orders on account and we don’t accept cheques.

6 – Safety of online payment

All transactions affected on www.dilookids.ch are secured by the Paypal payment system www.paypal.com. Paypal automatically encrypts the confidential data while the transmission thanks to the SSL protocol (Secure Sockets Layer) with a 128 bits encryption (at the moment the highest level available on the market). The data cannot be detected or intercepted nor can it be used by a third party. Nor are the given details saved by our informatics systems. Paypal is a technical service provider and won’t take in charge any reclamation concerning orders. Reclamations have to be directly arranged with dilookids and/or your bank. For more information on Paypal connect yourself on www.paypal.com.

7 – Delivery

After the reception of your payment your order will be treated as quickly as possible. The order will be delivered to the address indicated by the customer while placing the order. Within Switzerland our articles are delivered by the Swiss Post. For delivery to Europe the sending is insured by the Swiss Post or DPD. The delivery period can vary between 2 and 10 working days. Dilookids cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications). Eventual additional costs (taxes, customs duty, etc) demanded by the local post office to obtain the goods will be entirely the responsibility of the customer. Reclamations related to the delivered product have to be expressed within 24 hours following the reception by e-mail under the category “contact us”. Damaged mailings have not to be opened. If you receive a parcel with damaged wrapping refer yourself to our paragraph 11 – “Damaged parcels or products on arrival”.

8 - P & P

The postage depends on the weight and volume of the order, the delivery address and the transporters and rest with the customer.
For Switzerland : The transport is done by the Swiss Post by B courier. Costs for transport and wrapping start at CHF 7.00 to reach CHF 29.00 in the case of a cumbrous parcel.
For Europe: The transport costs with the Swiss Post start at CHF 36.00 and increase gradually according to total weight of the ordered articles. It may be that the customs ask for fees and VAT which rest to the costs of the customer.

9 . – Exchange and reimbursement

All articles can be exchanged. This doesn’t apply for articles which are object of a promotional offer. As dilookids cannot guarantee the availability within the limits of the available stock at the moment of exchange, the exchange will be done in form of a credit with the exception of those articles which are marked with different information. The customer can return the ordered goods within a period of 7 working days. The transportation fees stay on the customer’s side. The customer has to contact and inform us beforehand about the return reasons (size problem…) by e-mail to the following address : contact@dilookids.ch. Dilookids reserve its right to refuse a return if the customer didn’t comply with the last mentioned condition.
To validate a return :
The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.
Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
The period of 7 working days starts from the date of delivery of the ordered articles. If this period expires on a bank holiday it will be extended to the first following working day. The amount will be refunded in the 7 days following the reception of the controlled goods in form of a credit (no payment in cash). When returning a product the post office will supply you with a free justification. Please keep this one carefully as in case of loss of the parcel the articles cannot be refunded without its presentation.
There is no right of compensation for mistakes in pictures, prices or texts.

10 – Conditions to obtain the right of return

The returned products must be intact, in a perfect state for resale, and in original packing, accompanied by the original documents (instruction manual…), a copy of the invoice or in the case of a present the bill of delivery.
Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
We commit ourselves to replace you the product in a period of 15 days or less (depending on the limits of the available stock) after the reception of the returned goods in our shop, if these comply with the above mentioned conditions. If the article is out of stock in the moment of the return we will credit you the amount of the article on your account (without delivery charges).

11 – Damaged parcels or products on arrival

- Missing product in parcel at reception
Despite all the care taken by dilookids while preparing the parcels it may be happen that one article can be missing. Please inform our customer service on the same day of reception – or latest the next working day following the reception – by e-mail to contact@dilookids.ch that one product is missing or about an eventual attribution mistake. After verification dilookids will resend or reimburse the product – under the reserve of the vindicability of the demand of the customer.
Because of this the customer has to verify the conformity of the delivered products on the reception. All reclamation expressed after this period will be rejected and dilookids will be released from any responsibility. If the above mentioned conditions apply, dilookids will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer.
In the case of a re-expedition dilookids will cover the postage costs.
- Damaged product at reception
The goods always travel under the risk of the recipient. After the transport, the parcel or a product may be damaged.
All anomalies concerning the delivery (broken product, damaged parcel) imperatively have to be addressed to our client service under conact@dilookids.ch the day of reception or latest the first working day following the reception. All reclamation expressed after this period will be rejected and dilookids will be released from any responsibility. If the above mentioned conditions apply, dilookids will react be resending the missing product/products depending on the limits of the available stock or by refunding them, based on the vindicability of the demand of the customer.
In the case of a re-expedition dilookids will cover the postage costs.
- Damaged parcel at reception
Do not open any damaged wrappings. If you receive a parcel with damaged wrapping please inform our client service under contact@dilookids.ch the day of reception or latest the first working day following reception and contact immediately your post office to inform them and to receive a attestation of the damage. Then send us this document as soon as possible to our client services so that we can initiate the usual procedures.
Generally it is not possible to exchange or to refund reduced articles if they don’t present a manufacturing defect.
Adress for returns: diloo Sàrl – Client Service  - Route de Divonne, 48 - 1260 Nyon – Switzerland.

12 - Safety and confidentiality of information

All information provided by the customers of dilookids will only be used to proceed with the orders placed by the customers, to facilitate the navigation and shopping on www.dilookids.ch, as well as to inform customers on new products, special offers or news related to the website by e-mail. Dilookids guarantees that the information which has been provided by the clients are not communicated to any third party or enterprise.

13 - Intellectual properties

Dilookids owns the copyright and intellectual property rights for the entirety of the contents posted on this site, especially for the photographs and all other visual effects created by them. Therefore any total or partial reproduction of the elements composing the website and the catalogue, their utilization as the disposal to third parties is strictly prohibited.

14 – Responsibility

Dilookids is relieved from any responsibility for the usage or for the content of the ordered articles.
The offered articles are conforming to the effective Swiss legislation.
The sale of products of dilookids  is subject to Swiss law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between dilookids and the customer, will be submitted to the exclusive competence of the tribunals in each case.